Refund Policy

Our Commitment to Fair and Transparent Billing

At PageFlow Studio, we are committed to delivering work that meets the agreed scope, quality standard, and timeline defined in every project proposal. We take on only the projects we are confident we can execute well, and we price our services clearly and honestly.

This Refund Policy outlines the conditions under which refunds may be issued, the process for requesting a refund, and how disputes related to payment are handled. We have written this policy to be straightforward and fair to all parties.

By engaging PageFlow Studio for any service — whether by approving a project proposal, submitting payment, or beginning a project — you acknowledge and agree to this Refund Policy.

1. The Nature of Our Services

PageFlow Studio provides custom professional services — specifically, the design and development of websites and digital products tailored to each client's individual requirements. Because our work is custom, time-based, and immediately begins consuming non-recoverable resources (time, creative effort, strategic planning, and production work) upon project approval, our refund policy reflects the nature of this type of service.

Unlike physical products or off-the-shelf software, custom design and development services cannot be "returned." The investment of our team's time and expertise begins the moment a project is approved and a deposit is received. This is the primary reason why our refund policy is structured as it is, and why we invest significant effort in the pre-project proposal and scoping process to ensure alignment before any work begins.

2. Deposit Payments

A deposit is required to initiate all project engagements. The deposit amount is specified in the project proposal and is typically 50% of the total project investment for standard projects.

The deposit serves to:

• Reserve dedicated capacity in our production schedule for your project
• Cover the cost of project scoping, discovery, strategic planning, and initial design exploration
• Compensate for the opportunity cost of declining other client work during your project window
• Fund the initial production phases of the project

Deposits are non-refundable once work has commenced. Work is considered "commenced" from the date of the first scheduled project activity following deposit receipt, which may include kickoff meetings, research, platform setup, content review, or design work.

If a client cancels a project before any work has commenced and before the official project start date, we will review the case individually and may issue a partial or full refund of the deposit at our discretion, based on any preparation costs already incurred.

3. Refund Eligibility by Stage

The following table summarizes our standard refund position at various stages of a project:

4. Conditions for Refund Consideration

While our deposit is non-refundable once work begins, we recognize that there are situations where a refund or partial credit may be appropriate and fair. We will consider refund or credit requests under the following limited conditions:

• PageFlow Studio fails to deliver any work or make any measurable project progress within 30 days of the agreed project start date, for reasons entirely within our control
• The completed deliverables materially fail to conform to the agreed written scope of work, and we are unable to resolve the deficiencies through the revision process within a reasonable additional timeframe
• PageFlow Studio unilaterally terminates a project engagement for reasons not attributable to client breach or non-performance
• A demonstrable technical error in billing or invoicing resulted in an overcharge

Refund requests made on the basis of subjective dissatisfaction with design choices that were approved by the client during the project will not be considered eligible. Design is a collaborative process and client approvals at each stage of the project constitute acceptance of that stage's output.

5. Conditions That Do Not Qualify for Refunds

The following circumstances do not entitle the client to a refund:

• Change of mind about the project after work has commenced
• Business circumstances changing on the client's side (budget cuts, change in business direction, company closure, etc.)
• Dissatisfaction with work that was formally approved by the client during the project
• Delays caused by the client's failure to provide required content, assets, feedback, or access
• Platform-specific limitations, changes, or outages on third-party no-code platforms used for the project
• Requests for features or functionality that were not part of the agreed scope
• The project not achieving a desired business outcome (traffic, conversions, revenue, etc.)
• Requests submitted more than 30 days after final project delivery

6. Project Cancellation Process

If a client wishes to cancel a project engagement, the cancellation must be submitted in writing via email to contact@pageflow-studio.com with the subject line "Project Cancellation — [Your Name/Company]."

Upon receipt of a cancellation notice, PageFlow Studio will:

• Cease active work on the project within 1 business day of receiving the written cancellation
• Prepare a summary of work completed to date
• Issue a final invoice or statement reflecting any balance owed based on work completed, or confirm the refund amount if applicable
• Provide the client with access to any deliverables completed to date, contingent on settlement of any outstanding balance

Cancellation does not negate any outstanding payment obligations for work already performed. PageFlow Studio reserves the right to withhold transfer of completed work until all outstanding balances are settled.

7. How to Request a Refund

If you believe you are entitled to a refund under this policy, please contact us in writing within 30 days of the event giving rise to the refund request. Include the following information in your request:

• Your full name and company name
• Project name and invoice number(s)
• The amount you are requesting and the reason for the refund request
• Any supporting documentation or evidence relevant to your request

We will acknowledge your request within 2 business days and provide a written response within 7 business days. If a refund is approved, it will be processed to the original payment method within 10 business days of approval.

8. Dispute Resolution

If a refund request is denied and the client disagrees with our determination, both parties agree to first attempt to resolve the dispute through good-faith written negotiation. We are genuinely committed to fair outcomes and will engage honestly with any substantive dispute.

If negotiation does not produce a resolution within 30 days, the matter may be escalated to binding arbitration as described in the Dispute Resolution section of our Terms of Service.

Initiating a chargeback with a payment provider without first completing the dispute resolution process outlined above is a breach of this agreement. We reserve the right to provide all relevant project documentation to the payment provider in the event of a chargeback dispute.

9. Amendments to This Policy

PageFlow Studio reserves the right to update or amend this Refund Policy at any time. The policy in effect at the time of project proposal approval governs that specific engagement. We encourage clients to review this policy before entering into any project agreement with us.