Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and PageFlow Studio ("Company," "we," "us," or "our"), governing your access to and use of our website design, development, and related digital services.

By engaging our services, submitting an inquiry, signing a project proposal, making a payment, or otherwise initiating a working relationship with PageFlow Studio, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree with any provision of these Terms, you must not engage our services. We reserve the right to modify these Terms at any time, and we will notify clients of material changes by email or by updating the effective date on this page. Continued use of our services following any changes constitutes acceptance of the revised Terms.

2. Description of Services

PageFlow Studio provides professional website design and development services using no-code and low-code platforms including, but not limited to, Webflow, Shopify, Wix, Squarespace, Framer, and related ecosystem tools. Our service offerings include:

• Custom website design and development on no-code platforms
• Landing page creation and optimization
• Corporate website design and multi-page site development
• Contact form, lead capture, and inquiry flow setup
• Website redesign, refresh, and structural improvement services
• Third-party tool integration including CRM systems, scheduling tools, payment processors, email marketing platforms, and analytics services
• Project-specific consultation and strategy
• Post-launch training and handoff documentation

The specific scope of services for each client engagement is defined in the project proposal or statement of work provided prior to commencement of the project. Services not listed in the agreed scope are not included unless formally added via a written scope amendment.

3. Project Proposals and Scope of Work

Every client engagement begins with a project proposal or statement of work ("SOW") prepared by PageFlow Studio and presented to the client for review and approval. The proposal will detail the specific deliverables, timeline, payment terms, and total project investment.

Upon client approval of the proposal — whether expressed by written confirmation, digital signature, or payment of the initial invoice — the SOW becomes a binding agreement between both parties. Work will not commence until the proposal is approved and the required deposit payment has been received.

Any requested changes to the approved scope of work must be submitted in writing and will require a formal scope amendment. PageFlow Studio reserves the right to assess additional fees and/or timeline adjustments for any work that falls outside the original agreed scope. We will provide a written estimate for all scope additions prior to any additional work being performed.

4. Payment Terms and Invoicing

All prices quoted by PageFlow Studio are in United States Dollars (USD) unless otherwise specified. Project investments are set out in the project proposal and represent fixed-price agreements for the defined scope of work.

Standard payment structure is as follows, unless an alternative arrangement is specified in the project proposal:

• 50% deposit due upon project approval and prior to commencement of work
• 50% final payment due upon project completion and prior to final delivery or site launch

For projects under $500, full payment may be required upfront. For larger engagements, alternative milestone-based payment schedules may be arranged and will be specified in the project proposal.

All invoices are due within 7 calendar days of the invoice date unless otherwise agreed in writing. Late payments may incur a late fee of 1.5% per month on any outstanding balance. PageFlow Studio reserves the right to pause or suspend work on a project if payment obligations are not met according to the agreed schedule.

Prices quoted do not include third-party platform subscription fees, domain registration costs, stock photography licensing, or any other external service fees. These costs are the responsibility of the client and will be clearly identified in the proposal where applicable.

5. Intellectual Property and Ownership

Upon receipt of final payment in full, the client receives full ownership of the completed website design, all custom-created visual assets, written content produced by PageFlow Studio (if any), and the site structure as built on the agreed platform.

During the course of the project and prior to final payment, all work product remains the property of PageFlow Studio. The client may not publish, transfer, or claim ownership of incomplete deliverables.

PageFlow Studio retains the right to:

• Use the completed project in its portfolio, case studies, and marketing materials, unless the client requests otherwise in writing prior to project completion
• Retain proprietary tools, processes, templates, and methodologies developed independently by PageFlow Studio

Third-party elements incorporated into the project — including platform-native components, licensed stock imagery, third-party plugins, fonts, and integrations — remain subject to their respective license terms. Responsibility for maintaining those licenses after project handoff rests with the client.

Client-provided content, including logos, images, copy, brand assets, and any other materials supplied by the client, remains the property of the client. By providing such materials to PageFlow Studio, the client warrants that they have the legal right to use and license those materials, and indemnifies PageFlow Studio from any claims arising from the use of client-provided content.

6. Client Responsibilities

The success of each project depends on active participation and timely contribution from the client. By engaging PageFlow Studio, the client agrees to:

• Provide all required content, assets, brand guidelines, and materials within the timeframes specified in the project proposal or otherwise agreed in writing
• Designate a primary point of contact with sufficient authority to approve design decisions and content changes on behalf of their organization
• Respond to requests for feedback, approvals, and clarifications within 3 business days, unless an alternative response window has been agreed
• Provide timely access to required platforms, accounts, and third-party systems necessary for project completion
• Review all deliverables carefully and provide consolidated, specific feedback during the defined feedback rounds
• Maintain all necessary platform subscriptions and account access required to operate the completed site

Delays caused by the client's failure to meet these responsibilities may result in timeline adjustments and PageFlow Studio reserves the right to pass on costs incurred due to client-caused delays. If a project is stalled for more than 30 consecutive days due to client unresponsiveness, PageFlow Studio may consider the project suspended and may require a recommencement fee to resume work.

7. Revision and Feedback Rounds

Each project proposal specifies the number of revision rounds included in the project investment. Revision rounds are intended to refine the work based on client feedback within the agreed scope — they do not represent opportunities to substantially change the project direction, add new features, or alter the original brief.

Revisions that fall outside the defined scope, or that exceed the included revision rounds, will be quoted separately and billed at an agreed hourly or fixed rate before the additional work is performed.

Client feedback must be provided in a consolidated, written format. PageFlow Studio is not responsible for implementing feedback that is contradictory, incomplete, or provided verbally without written confirmation.

8. Timelines and Delivery

Estimated timelines provided in project proposals are prepared in good faith based on the project scope and our current workload at the time of proposal. These timelines are contingent on the client fulfilling their responsibilities as outlined in Section 6 of these Terms.

PageFlow Studio will make every reasonable effort to deliver projects on schedule. However, we do not guarantee delivery by a specific date unless a hard deadline has been explicitly agreed in the project proposal with clear consequences defined for both parties.

Factors that may affect timelines include, but are not limited to: delayed content or asset delivery from the client, extensive revision requests, third-party platform outages or changes, scope additions, or unforeseen technical complications. We will communicate proactively if any factor threatens the projected timeline.

9. Limitation of Liability

PageFlow Studio shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the services provided, including but not limited to lost profits, lost revenue, loss of data, loss of business opportunities, or business interruption.

In no event shall PageFlow Studio's total liability to the client for any claim arising from or related to a specific project exceed the total amount paid by the client for that specific project.

PageFlow Studio builds websites on third-party no-code platforms. We are not responsible for platform downtime, platform policy changes, feature deprecations, or any other changes made by platform providers that affect the functionality or appearance of a completed site after it has been delivered to the client.

10. Warranties and Disclaimers

PageFlow Studio warrants that the services will be performed in a professional and workmanlike manner consistent with industry standards. We warrant that deliverables will materially conform to the agreed scope of work at the time of delivery.

We do not warrant that the completed website will achieve any specific business outcome, search engine ranking, traffic volume, or conversion rate. Website performance in these areas depends on many factors outside our control, including market conditions, competitive landscape, advertising investment, and content quality.

All other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose, are disclaimed to the fullest extent permitted by law.

11. Termination

Either party may terminate a project engagement by providing written notice to the other party. In the event of termination:

• If the client terminates the project after work has commenced, the client is responsible for payment of all work completed to date, calculated at a fair hourly rate based on time invested, or the next milestone payment as defined in the proposal — whichever is greater
• The deposit is non-refundable once work has commenced, as it covers project scoping, planning, and initial design work
• If PageFlow Studio terminates the project due to client breach of these Terms (including non-payment), all work product remains the property of PageFlow Studio until outstanding amounts are settled
• If PageFlow Studio terminates the project for reasons not attributable to client breach, any unearned payments will be refunded on a pro-rated basis

12. Confidentiality

Both parties agree to keep confidential any proprietary business information, strategies, financial data, or other sensitive information disclosed during the course of the project engagement. This confidentiality obligation survives termination of the project.

PageFlow Studio will not disclose client business information to third parties except as required to perform the agreed services, or as required by law.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Montana, United States, without regard to its conflict of law provisions.

In the event of any dispute arising from or related to these Terms or any project engagement, the parties agree to first attempt to resolve the matter through good-faith negotiation. If negotiation does not resolve the dispute within 30 days, the parties agree to submit the matter to binding arbitration in Flathead County, Montana, in accordance with the rules of the American Arbitration Association.

14. Entire Agreement

These Terms, together with any project proposal or statement of work agreed by both parties, constitute the entire agreement between the client and PageFlow Studio with respect to the subject matter herein, and supersede all prior discussions, representations, negotiations, and agreements, whether written or oral.

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.